about us
Employment within the Call Centre industry is now considered to be a profession. Within that profession there are about 750,000 staff and it is the Institute of Call Centre Operators (ICCO) that serves the interests of the professional operators throughout the UK and acts as a respected assessment and accredited awarding body.
The ICCO provides up-to-date information for the benefit of members and non members alike. If you would like to know more about the Institute of Call Centre Operators please email us at helpdesk@icco.org.uk.
